This Privacy Policy explains how we collect, use, store and share your personal data when you use our website https://www.fibocollect.uk/ or interact with us through our marketing campaigns.

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This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

fibo Collect UK connects customers with their local fibo Collect systems across the United Kingdom. fibo Collect machines are operated by independent partners.

For data protection purposes, fibo Collect UK is the data controller for the personal data collected through this website and our marketing activities.

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2. What Personal Data We Collect

We may collect and process the following personal data:

• Name

• Email address

• Telephone number

• Postcode or location information

• Marketing preferences

• Any information you submit via online forms

• Technical data such as IP address, browser type, and device information

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3. How We Collect Your Data

We collect personal data when you:

• Complete a form on our website

• Sign up for updates about fibo Collect locations

• Register interest via a social media or advertising campaign (e.g. Facebook)

• Subscribe to marketing communications

• Contact us directly via email or other channels

• Browse our website (via cookies and analytics tools)

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4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide information about fibo Collect UK and upcoming fibo Collect locations

• To identify and connect you with your local fibo Collect system or operator

• To send marketing communications, including emails revealing new fibo Collect locations

• To pass your details to the relevant Local Operator so they can:

  • Contact you with updates

  • Notify you when a fibo Collect machine goes live

  • Provide ongoing information and promotions

• To improve our website, services and marketing campaigns

• To comply with legal or regulatory obligations 

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5. Marketing Communications

If you sign up through our website or a marketing campaign (for example, to find out where a new fibo Collect location will be), we may send you marketing emails containing:

• Location announcements

• Updates on fibo Collect machine launch dates

• Relevant news, offers or promotions

You will always be informed at the point of data collection that your details may be shared with a Local Operator.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

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6. Sharing Your Data with Third Parties

We may share your personal data with:

• Local fibo Collect operators in your area so they can contact you directly

• Marketing and email service providers (e.g. email campaign platforms)

• IT and website service providers

• We only share the minimum amount of data necessary and require third parties to handle your data securely and in accordance with data protection laws.

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7. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – where you have opted in to receive marketing communications

• Legitimate interests – to operate and promote fibo Collect UK and connect customers with local systems

• Legal obligation – where we are required to comply with the law

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8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below. 

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9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.